Give Your Customers a Warm Welcome From a Greeter

Published: Apr 22, 2005

Application

Large retailers must employ friendly greeters at their front door to offset their otherwise impersonal self-service and confusing arrays. Some of them add to the confusion by re-arranging products just to get customers exposed to more products as they search for the new locations.

Most large corporations are spending a lot of money on Customer Relations Management [CRM] software to give customers a greater impression they care.

One of the advantages small businesses have over large corporations is their ability to be closer to the customer. Why not increase that intensity of caring by adopting the BIG company "Greeter" method if you don't have a Sales or Service desk at your entrance.

Rotating regular staff members into the greeter role gains such benefits as:

regular customer are greeted by a genuinely friendly personality with a fresh vitality
regular customers get to know more of your people
"backroom" staffers get to know customers and their needs on a personal basis
a great orienting and training function for new employees
greeters gain pride in their job when wearing distinctive identification
standby greeters can be available for escorting customers to other locations and for break reliefs

Be one of the first to initiate such a system in your community!

Stories

"Mini-Greeters" are not a new idea

Our Rotary Club is only one of many which has a member serve as a greeter to convert business-minded members into the weekly fellowship. A good greeter transposes the dour-faced and pre-occupied professional and business executive into a smiling friendly personality.

Submitted by: Nephew Gerry

Outcomes

Being even more friendly to your customers.
Adding another fun-filled activity to your workplace.
Recognition as an innovative leader.

Give Your Customers a Warm Welcome From a Greeter

Application

Stories

"Mini-Greeters" are not a new idea

Outcomes

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