We tend to have a preconceived perception that bullies are big, strong and have enough power to hurt you. Perhaps, this comes from our schoolyard experiences. This perception can distort our reactions to threats.
For instance, an employee or former employee can receive directions from some advocate (local bar, law society bar or one of many government funded) to beat upon an employer using some regulation designed to prevent abuses. Depending on your local situation, these people can assume the role of a bully. Swift appropriate reaction from you is an imperative first step.
Some could be persons with low authority and high positional power such as a reception desk clerk who functions as a gatekeeper. Learn how to circumvent.
Another could be a collection clerk who starts with an offensive manner without asking if the delayed payment relates to a disputed invoice or a clerical error on their part. Ask them to hangup and call back when they either have checked their facts or can behave more civilly. While you are not the president of a large corporation, you are the president of an organization.
The more serious are customers threatening with or launching frivolous lawsuits. Find out if they are living in a glass house.
Improve on your recognition of little people acting BIG.
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