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Have you noticed whenever you approach a bureaucrat many will state your problem does not belong in their department? Or, they may engage in a similar type of behavior designed to clear their "box."
Two researchers, Weber and Fayol, designed the bureaucratic system whereby each worker is assigned a box to which specific duties are assigned. The system functions well when each worker does not engage in duties assigned to another box.
Surviving in a bureaucracy does not entail a bureaucrat serving your needs as much as it is preserving his or her job. To avoid the risk of stepping out of line, the bureaucrat will try to shift that risk to a competing colleague. Success is preventing the supervisor from having any problems emanating from a subordinate's box. Complaints from colleagues can have devastating social results. Hence, the bureaucrat's objectived is to do as little as possible in order to minimize 'risk'. A neophyte bureaucrat soon adapts the get-rid-of style.
What do you do in this situation? Don't accept the brush-off easily. Clearly convey it is not your intention to move on. You'll be surprised, if you're a good actor, how often the bureaucrat relents and agrees to process your case.
If you should get the run-a-round, begin scolding the ones to whom you are returned and start jotting down the "name-rank-serial number" implying an official documented report including their ID is to follow.
Remember not to chastise the bureaucrat just for being a clever survivor.
Stories from members will add great value to these maxims
Please post your story by emailing it to max@unclemaxsays.com.
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