When you've exhausted all your moves for gaining satisfaction from a bureaucrat, start climbing the ladder. You can thank them for the service received and suggest that it might be best to speak with someone with more authority to solve your problem. Avoid saying, "Can I speak with your supervisor" because that sounds too threatening and your contact may be a bully or is instructed to not refer. You'll get referred more easily if you have refrained from shouting or being abusive.
If you are connected to a call center, there is not much on-site hierarchy. You will find there is great reluctance on the part of the answerer to refer you to a supervisor because the supervisor is most likely operating from the same manual. In this case you may suggest that you are going to contact the seller to complain about the service received. If you convince the answerer that your plan has been researched and not a frivolous or empty threat, the call center supervisor will have a fallback scheme for processing your request. Call centers are quite competitive in preserving client companies.
As you climb up the supervisory chain of command you can employ a bit of charm. Praise the service received from the referring contact and even compliment the supervisor on the appearance of good training. Acting rehearsals will disguise any meaningless flattery. The supervisor(s) will assume you will say the same about them if they should refer you higher. Moreover, you may have to come back down that way to effect the final solution.
If the climbing isn't working you can ask if they would prefer you coming down from the top. Develop techniques to convey your ability to capture the attention of the top person or say that was your original intent anyway. Refer to the related topics below.
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