Corrective Action Report (CAR)

Published: May 12, 2004

Objective

To avoid repeating mistakes

Create a report whenever anything goes wrong.
Accept that something is better than nothing, at least, until skilled report writers are developed.
Develop the habit of writing a report at the slightest provocation. Soon you and your associates will become proficient enough to ENJOY the reporting.
Create a simple monitoring system to control the meeting of deadlines for required actions. "Simple" encourages continuation of the process. "Complex" causes it to be soon set aside.

Consider the costs of NOT taking the time to create a Corrective Action Report.
Costs can be lost customers, dissatisfied customers, ineffective products, unhappy staff and opportunities foregone while discussing a repeating problem.

Fewer mistakes. At least, fewer repeated mistakes.
Forces a manager to examine the Who, What, Where, When and Why of operational systems.
Progress toward flawless operational systems.
Better staff morale.
Develops a better attitude, mindset and style in all participants.
Manager has greater efficacy and pride in managing well, the essence of managing.
Prepares an organization for the ultimate mark of excellence, ISO certification.

Description of problem:: Brief outline of details without a lengthy narrative.; Such things as background, records of conversations and related events can be placed in an appendix.
Main reason for nonconformity / corrective action / preventive action:: Nonconformity is a common term in most Quality Control Systems.
Corrective action to be taken, responsibility & date for completion:: Dependent of the severity of the problem. May require input of well-considered options by vested interests.
Preventive action to be taken, responsibility & date for completion:: This is the main benefit derived and that which justifies initiating and continuing the exercise.
Management representative (Quality Control Person) approval signature & date of effective resolution:: This is a requirement when a Quality Control System is in place.

Date:___________________ Signature:______________________